At Scott Dillard, every product is crafted with care, precision, and a commitment to luxury. Because of the custom nature of our products we maintain a strict no-return and no-refund policy. Please review the terms below before placing your order.

 

1. Custom Orders

All Scott Dillard products are made to order and hand-poured specifically for you.

 

• All sales are final. We do not accept cancellations, returns, or exchanges once an order has been placed.

• Each candle is unique; variations in color, scent strength, or burn characteristics are a natural result of small-batch craftsmanship and not considered defects.

• Custom-labeled or personalized orders cannot be modified after purchase.

2. Shipping

We carefully inspect and package every order to ensure it arrives in excellent condition.

• In the rare event that your product arrives damaged in transit, please contact us within 48 hours of delivery with photos of the packaging and product.

• We will review your case and, if applicable, offer a replacement for the same item.

• Shipping fees are non-refundable, and customers are responsible for providing accurate shipping information at checkout.

3. In-Home Use

• Once a product has been lit, used, or displayed in-home, it is not eligible for return or exchange under any circumstances.

• We are not responsible for damage caused by misuse, improper burning, or failure to follow products care guidelines.

• Product performance may vary based on environmental factors such as temperature, airflow, and placement — these variations are normal and do not qualify as defects.

  Scott Dillard – Return & Refund Policy

  1. Overview

  At Scott Dillard, each aromatic product is handcrafted in small batches to ensure the highest standard

  of quality. Due to the custom and personal nature of our items, all sales are considered final once your

  order is placed.

  2. No Returns or Exchanges

  We do not accept returns or exchanges for candles, wax melts, diffusers, or any other aromatic

  products. Each piece is carefully inspected prior to shipment to maintain our quality promise.

  3. Damaged or Defective Items

  If your order arrives damaged or defective, please contact us within 48 hours of delivery. Include your

  order number, clear photos of the product and packaging, and a detailed description of the issue. Our

  support team will review your case and may provide a replacement for verified damage or defects.

  4. Cancellations

  We begin processing orders immediately upon receipt to maintain our small-batch schedule. Because

  of this, we cannot guarantee cancellations once an order has been placed. If you need to make a

  change, please reach out as soon as possible at support@scottdillardcandles.com.

  5. Shipping Issues

  Once your order has shipped, we are not responsible for delays, lost packages, or delivery errors

  caused by incorrect addresses or carrier issues. If your order is marked as delivered but cannot be

  located, please contact the shipping carrier directly.

  6. Non-Refundable Items

  All Scott Dillard products, including candles, wax melts, diffusers, and room sprays, are non-refundable

  due to their custom-crafted nature and in-home use.

  7. Our Commitment

  Every Scott Dillard product represents our passion for luxury craftsmanship and fragrance integrity. If

  you encounter a rare issue with your order, we will always do our best to make it right within the scope

  of our policy.

  8. Contact Us

  For questions or concerns regarding your order or this Return & Refund Policy, please contact our team

  at support@scottdillardcandles.com or by mail at Huntsville, Alabama. Visit

  www.scottdillardcandles.com for more information and updates.The Flame of Luxury · www.scottdillardcandles.com

4. Quality Commitment

If you ever receive a product that appears defective or inconsistent with our quality standards, please email us at support@scottdillardcandles.com within 7 days of delivery so we can review and resolve your concern promptly.

The Flame of Luxury · www.scottdillard.store